Airport Solutions

Safe, informed and relaxed at Airports

Airports need to make the transportation sites safe and user-friendly for all groups involved. An easy-to-orient environment with an agreeable, appealing and secure atmosphere.

How to facilitate wayfinding for passengers to make their stay stressless and pleasant?

Airports require specific announcements to be made in dedicated areas, to help guiding passengers to where they need to go.

A safe, comfortable and stress-free stay for passengers in an airport is ensured by providing and distributing information for passengers in a high-quality, clearly understandable and timely manner and only in those zones where required to facilitate their wayfinding.

TOA integrated Solution for excellent sound

Offering the sound systems and engineering capabilities required for safe, reliable passenger transit, we facilitate the accurate transmission of information to passengers and smooth communication between airport staffs.

Our solutions strive to support enhancement of passengers’ experience by enabling targeted announcements and creating a calm, relaxed environment.

How can airports and airlines ensure that their passengers receive the right message at the right time and place?

The efficiency and speed of a passenger’s movement through the airport is of vital importance for the performance of both the airport operator as well as the airlines.

Passenger flow therefore is a key responsibility for airport operators and can be a headache without the right assistance. Airport developers try their utmost to create a natural flow to guide passengers smoothly from check in to boarding, providing commercial and entertainment facilities for their comfort underway. But still, without the right message at the right time, all this effort could go to waste and unexpected inconveniences like long waiting times, gate changes or delays may cause passengers to board the aircraft with an uncomfortable experience.

An audible announcement in a passenger’s preferred, or expected, language is a powerful tool to inform and to seduce travellers to act. If they know when to go to the gate or to cue for boarding and when to stay seated for example, they also know if there is time for shopping, dining or leisure. Research shows that passengers who are comfortably and satisfied at an airport tend to spend on average up to 45% more in retail outlets.

In this respect, AviaVox’s intelligent artificial voice systems have been developed since 1995 and in operation at airports all over the world, ranging from 160.000 to 80.000.000 million passengers per year. The developed phoneme technology has a remarkably high level of guaranteed natural speech in over 30 languages. The quality is unique in the world and cannot be distinguished from a human voice. The system fully supports airport operations and can be deployed on both terminal and gate level.

Gate calls

Guiding the passengers in their journey, the AviaVox system even supports local announcements in the restricted area of the boarding gate.

The Airline-Gate-Client system (AGC) is used by Airlines and handling agencies during boarding procedures. It is a powerful software tool that can be fully tailor-made for the individual airlines which operate at the airport.

The system is set-up for a step-by-step approach to guide the passenger (supporting passenger types / frequent flyer programs) through the gate to board the aircraft and has a proven boarding efficiency improvement rate of up to 14%.

When an airline agent opens the application, the software will automatically detect all the essential information of the departing aircraft at that specific gate. In other words: it will recognize the airline, the destination, the aircraft type and the specific boarding procedures belonging to that flight. The graphical Interface is easy to use for the agent, and adaptions according to the specifics of the flight can be carried out by a simple mouse click.

The AviaVox Airline-Gate-Client system uses existing PA-systems or PABX-systems and is CUPPS compliant. It is used by over 130 airlines worldwide. (Source: AviaVox)

Make it integrated

Providing passengers with audible information is one thing, but what if they are also served with mobile and visual information at the same time?

It is possible to provide airports with an integrated passenger information platform, which allows a more personal approach and supports the way people consume information nowadays. In this integrated information flow up-to-date flight information is only one of many services the passenger can access. By partnering with leading digital agencies and FIDS suppliers, AviaVox is able to provide all needed information, from personalized audio announcements, via an integrated app that combines flight information with positioning and wayfinding, to on-screen real-time personal information and advertising.

With indoor wayfinding and positioning, the airport can reach passengers on a personal level. By responding to a visitor’s location, the app can assist passengers in finding the fastest route to their favourite shops and restaurants. And when using available data such as current waiting times at security checkpoint and other locations, passengers can be informed on how to use their time most effectively.

Informed passengers are relaxed passenger

This all results in greater customer experience as an Informed passenger is a relaxed passenger with time to visit shops and restaurants; more satisfied airlines as automatic announcements at the gate increase the efficiency of their operational processes; and better airport performance because of increased gate capacity, higher passenger spending and support of silent airport policies.